Festive Toucan with Reindeer Hat Unisex Comfort Sweatshirts

SHIPPING

SHIPPING COSTS

Free shipping only for US from $99

A. TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY

In general, domestic shipments are in transit for the US 3 – 7 days (Monday to Friday) and for other 3 – 30 days (Monday to Friday). The order cut-off time will be 12:00 AM Eastern Standard Time (New York). Domestic order handling time is 1-5 business days (Monday to Friday).

B. Delivery Terms

We use USPS to deliver the product.

C. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@capturedoncanvasart.com or come to our store.

D. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

E. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

RETURN

A. 30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can return or exchange product categories:
-Men's Longsleeve

All the products are made-to-order, we do not accept returns or exchanges. You can't return or exchange product categories:
- T-Shirts

- Hoodie
- Sweatshirt

B. RETURN PROCESS
To start a return, you can contact us at info@capturedoncanvasart.com. If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.

1. Fill out the return form
2. Prepare the item for shipment in its original packaging with tag, receipt and return form.
3. Send the package to 5830 E 2nd St Suite 8, Casper, WY 82609 US

Returns will be processed within 3 business days of receipt of your item Once your return has been processed you will receive an email notification.

Please note that payment processing is beyond our control and it may take up to 10 business days to deposit funds into the account you use at checkout.

The customer is responsible for the return postage fees and replacement postage fees.

Our return address: 5830 E 2nd St Suite 8, Casper, WY 82609 US

C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To return your product, you should contact our mail info@capturedoncanvasart.com and send:
1. Photo of the product, where the marriage / defect is visible
2. Photo label
3. Photo of the packaging

The packaging must be preserved without fail, otherwise the exchange / return of the goods is not possible.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at info@capturedoncanvasart.com or come to our store.

Our address: 5830 E 2nd St Suite 8, Casper, WY 82609 US

E. RESTOCKING FEE
We do not charge a restocking fee on returns.

F. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

• Machine Wash: Cold (up to 40°C or 105°F)
• Bleach: Only non-chlorine bleach when needed
• Drying: Tumble dry medium
• Ironing: Do not iron
• Dry Cleaning: Do not dry clean